Shipping policy
Thank you for shopping with Andrzej Jarostaw Pronobis. We specialize in a wide range of premium pet supplies and daily pet accessories for global pet owners. Dedicated to reliable order fulfillment and secure cross-border logistics, we strive to process every purchase with meticulous care and adopt professional anti-collision packaging for pet goods, ensuring all items are delivered correctly, fully functional and within a dependable delivery cycle.
1. Order Processing Time
After customers complete order confirmation, all pet product orders will undergo quality inspection, sorting and sealed packaging within 1-3 business days, excluding weekends and statutory public holidays. During peak sales periods and large-scale promotional activities with surging order volumes, standard processing schedules may be slightly extended. We will actively notify customers via email once notable shipping delays occur.
2. Shipping Fees and Delivery Estimation
Shipping costs for all pet product orders are automatically calculated and fully displayed on the checkout page before payment is completed, allowing customers to check all logistics expenses transparently.
Estimated delivery times:
Standard Shipping: 7-15 business days
All quoted delivery periods are estimated values for reference only. Actual parcel arrival time may change due to courier service delays, customs inspection progress, severe weather, international logistical limitations and local holiday arrangements of destination regions.
3. Shipment Confirmation and Tracking Service
Once your pet supply order is dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking information.
Tracking status and real-time logistics data will normally be updated and available for online query within 24-48 hours after the logistics carrier finishes parcel pickup and system entry registration.
4. Address Accuracy Responsibility Statement
Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during checkout to avoid delivery failure and package return issues.
Andrzej Jarostaw Pronobis shall not be held accountable for misdelivered, undeliverable or returned parcels caused by wrong or incomplete address information provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne by the buyer.
5. Lost and Damaged Parcel Handling Rules
If your parcel is lost during cross-border transportation, please contact our customer support team within 7 days of your expected delivery date to apply for a professional logistics investigation.
If your pet products arrive with damaged packaging or defective items upon delivery, please submit a feedback application within 48 hours after receipt, with clear photos of damaged goods and original packaging attached. Our team will verify the situation and resolve the problem efficiently.
6. Product Usage Specification and Customs Terms
Every pet product is equipped with detailed usage and maintenance guidelines. Andrzej Jarostaw Pronobis disclaims all liability for product damage, deformation or functional failure caused by improper operation, incorrect maintenance, private modification or artificial misuse.
International shipments may incur import duties, customs taxes and other clearance fees stipulated by destination country authorities. All such extra charges are the sole obligation of the customer and are not included in product prices or basic shipping charges.
7. Contact Information
If you have any questions or inquiries about this Shipping Policy and your order logistics status, please contact our official support team through the following detailed information:
Trade Name: Andrzej Jarostaw Pronobis
Phone number: +31 06-53284672
Email: contact@valuefetch.shop
Physical address: De Pergola 117, 7325 GE Apeldoorn, Netherlands